Operations Manager Job Description

Job Title:

Operations Manager

FLSA Status:

Exempt – Prof

Position Type:

Full time


Production Team, including Shipping/Receiving, Manufacturing and Machine Shop

Expected Schedule:

40 hours, flexible, Monday-Friday between 7am and 7pm


Under the direct supervision of the Owners, the Operations Manager is responsible for daily leadership of the Pocket NC Production Team, planning the use of personnel and material resources, and creating effective systems for planning and managing these resources.  As a small but quickly growing company, Pocket NC seeks an individual who will be able to create the necessary infrastructure to add product lines and people to the company effectively.


Responsibilities tasks and duties

To perform this job successfully, an individual must perform these essential duties satisfactorily:

Operational Responsibilities

  • Review production schedules, determine workforce requirements and monitor production to ensure customer requirements are met.  Work closely with the Sales and Marketing Director.
  • Delegate production assignments to appropriate personnel.
  • Lead and implement strategies to improve production efficiency utilizing Lean Manufacturing principles.
  • Maintain a safe working environment, ensuring conformance to OSHA regulations.
  • Train, coach, and evaluate production personnel, ensuring maximum efficiency, quality and productivity.
  • Develop and maintain a positive team environment fostering continuous improvement in all aspects of production operations - responsible for employee relations, performance evaluations and discipline.
  • Direct and oversee all aspects of equipment and facility maintenance.
  • Implements and organizes inventory management systems.
  • Coordinates with purchasing to oversee stock levels of materials as well as completed goods.  
  • Assists in ensuring compliance with all Export Administration Regulations.
  • Communicates and orchestrates priorities across the team ensuring alignment to goals and priorities and executes to completion.
  • Works with team members to troubleshoot issues and ensure all product shipped is quality assured and within specification.
  • Develops processes and procedures to ensure safety and efficiency.

Development Responsibilities

  • Receives feedback and direction from the Pocket NC leadership team in order to focus on reaching financial and production goals.
  • Prepares the production process for future growth including increased volume and new product lines.
  • Contributes to the layout design of current and future facilities.
  • Facilitates bringing new products and modified versions of current products into the production environment.

Experience and Education Requirements 

  • Bachelor's Degree in Engineering, Operations, Business, or a related field.  Will consider equivalent work experience.
  • Minimum of 5 years of supervisory experience.
  • Experience in implementing and/or managing a Lean Manufacturing operation.
  • Working knowledge of ERP systems. 
  • Knowledge of Export Administration Regulations is preferred.

Physical requirements

The physical demands described here are representative of those Essential Job Functions and must be met by an employee for successful performance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Job Functions.

  • Must be able to work in a moderately noisy environment with multiple conversations, industrial machinery(ear protection required in some locations).
  • Must be able to listen, hear and talk in the English language
  • This position is active and requires employees to frequently stand or sit for long periods of time
  • Regularly required to walk, kneel, stoop, crouch, reach, lift, carry, push and pull 
  • Occasionally required to climb or balance, shovel, and operate machinery – such as a forklift
  • Vision abilities are required for driving which include close, distance, color, peripheral, depth perception and ability to adjust focus
  • Must be able to frequently lift a minimum of 50 pounds without assistance and occasionally lift up to 100 pounds with the assistance of another team member or mechanical assistance (such as a hand cart, etc)
  • Must be able to lift 40 pounds frequently

Skills and Abilities


  • Computer skills – proficient in using Microsoft Office programs, typing and ERP systems
  • Language skills – capable of reading and writing the English language in a professional manner
  • Organization skills – maintaining tasks and objects in a logical arrangement so they are easily located
  • Problem-solving skills – discovering, analyzing and fixing issues that need attention
  • Decision-making skills - directing the work of self and others with little supervision, understands when to involve other leaders
  • People and Team Management skills - is able to use the time of the workforce well both in periods of high and low demand for man hours, can see where an excess or lack of man hours is occurring and can organize the team accordingly
  • Reporting skills - is able to concisely summarize the production status for other team members
  • Scheduling skills - is able to optimally utilize equipment, materials, and personnel 


  • Communication – capable of positive communication using verbal, written and body language
  • Concentration – to work with accuracy, with minimal supervision and make appropriate decisions
  • Leadership – ability to lead a team/ department 
  • Teamwork – work with diverse individuals/ employees and still accomplish company and personal goals
  • Conflict Management - ability to assist others in resolving interpersonal conflicts in the workplace
  • Project Management - completes projects completely, satisfactorily and in a timely manner
  • Flexibility - is able to accept and embrace change on short notice if necessary
  • Inventory management - ability to organize and implement inventory systems