Thank you for visiting and shopping with Pocket NC. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders that do not contain the Desktop CNC Mill are processed within 1-2 business days. All order that contain a CNC Mill will be based off the stated lead time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All shipping costs are calculated by the weight and dimensional weight of the items you have chosen. You will be given options for shipping based on the region you are shipping to.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Please note that weather, delays, and other outside factors may change your delivery date and we cannot guarantee delivery dates.
Pocket NC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We do currently allow shipping internationally to the following countries: Argentina, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom. If your country is not listed, but you are interested in purchasing from Pocket NC, please contact firstname.lastname@example.org.
Customs, Duties and Taxes
Pocket NC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
All orders are subject to shipping and export control under the Export Administration Regulations (EAR). Your order may be placed on hold or cancelled if your order details do not meet criteria necessary to ship in accordance to the EAR. If you have more questions regarding Pocket NC's shipping, export, or EAR compliance policies please contact email@example.com.